FAQ’s

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FAQ’s

This page will help you with the little questions we get asked all the time.  Caille Blanc Villa & Hotel was originally a private home that has been converted to a luxury hotel.  You can rent one suite or all six suites for an exclusive private experience (which we consider to be a Villa Rental)  – the choice is yours. To watch the video on the making of Caille Blanc Villa & Hotel click the more button above.

Adults Only:

While we love children – Caille Blanc Villa & Hotel is not suitable for guests under the age 13 as we are cliffside.  If you are renting the entire property for your event, accommodations may be made but all guests no matter age, are charged at full adult rates. 

Airport Transfers: 

We offer transport from both airports and ports.  All transfers should be made at least 24 hours in advance through our concierge App Manet.

App: 

Yes, there’s an app for that!  Caille Blanc Villa & Hotel uses Manet Concierge App to help our guests book transportation, meals, excursions and more.  Upon booking you will get a link to download our free app and code to enter which will give you access to our suggested itineraries and more!  Think of Manet as another staff member to help you with your stay!

Arrival:

Government Requirements: 

Government Requirements:  Updated as of May 2023:

There are no vaccine, testing requirements or health forms to enter St Lucia. You are required to only complete an immigration form 72 hours prior to arrival. More info can be found at stlucia.org

Passports:  St. Lucia requires that all visitors have passports that are valid for their stay.  Certain visitors from countries other than the US, Canada, UK or EU may be required to have a visa to enter.  Please click this link to check this list to see if you’re required to have a visa.

Customs & Immigration: All travelers arriving via air are encouraged to use St. Lucia’s online Immigration Form which can be found here:  https://www.stlucia.org/en/entry/  The form cannot be completed more than 72 hours in advance – and once completed St. Lucia will email you a QR code for scanning by immigration on arrival.  The form asks where you are staying on the island.  Enter “Caille Blanc Villa, & Hotel Soufriere”.  

Duty: You will most likely not have anything to declare upon entry. If you wish, St. Lucia allows each adult to bring two bottles of alcoholic beverages duty free into the country. To ensure that you have your favorite spirits during your holiday we suggest that you purchase at the departing airport prior to your flight.

Arrival Agreement:  Caille Blanc Villa & Hotel require that each guest complete and sign an Arrival Agreement – please fill out ahead of arrival HERE 

Beach:

The Anse Chastnet or Anse Mamin beach is a five to seven minute walk downhill and slightly longer back.  For suite rentals we offer a shuttle to and from the beach once daily.  

Sign up for beach shuttle is required through our App Manet 24 hours in advance.

Breakfast:

Our signature breakfast is included with your stay and generally begins at 9:30am  The breakfast consists of fresh fruit and juices, egg and meat dishes, yogurt, specialty items, baked goods, coffee and and water. You may have breakfast delivered to your room for an additional charge.  If you would like breakfast delivered please order your breakfast by 9pm the night before through our App Manet.  Please let us know if you have any dietary restrictions and we are happy to accommodate you.  If you are leaving for an early excursion please ask our staff to prepare you a cold breakfast of hard boiled eggs and fruit to place in your suite refrigerator.

Business Center: 

We offer use of a laptop and printer should you need these items in paradise.  Please check with the staff.

Cancellation Policies:

Please CLICK HERE for our cancellation policies.

Cash Free:

Caille Blanc Villa & Hotel is a cash-free property.  That means that any food, drinks, excursions, transportation, spa treatments or tips are added directly to your bill which is only payable with a credit card upon completion of your stay.  We will collect your credit card on arrival.

Cell Phone:

Guest are given a cell phone to reach our staff during their stay on arrival – should you lose or damage the phone you are responsible for its replacement costs.  The phone only allows local calls but does have wifi for our apps etc.

Check-In:

Check In begins at 1 pm. Upon check-in you will be greeted by our gracious staff.  You may arrive earlier with prior approval to drop off your bags but we ask that you wait to enter your suite until at least 1pm to give our staff time to ensure its cleanliness.  Prior to arrival will be asked to re-confirm your credit card information for additional charges.  You will be given a key to your suite.  If lost or not returned a small fee will be charged to your bill.

Check Out:

Check Out is promptly at 11am.  At this time, please review your outstanding balance with our team which will be charged to your credit card on file.  Payment in full is expected by credit card at check out. Late check out may only be accommodated with prior approval and depending of the extent of lateness may incur an additional fee.

Clock Radio/Bluetooth Speaker:

Each suite has a bluetooth clock radio with a magsafe charger on top plus a USB port for additional charging.

Concierge Services: 

We provide complete on island concierge services during your stay on island from restaurant reservations, to boat excursions, from car rentals to spa treatments.  Once your reservation is booked you will receive a link to suggested excursions as well as an invitation to our personal concierge app Manet.  You can book all your transportation and all available excursions through our App Manet

Deposit:

All reservations require a 50% deposit on booking.  Suite balance is due 20 days in advance of arrival, while complete Villa balances are due 60 days in advance of arrival.  Please note non-refundable reservations require payment in full on booking.

Dinner on arrival:

We assume all guests will dine with our us the first night of arrival reservations are not necessary but appreciated through our App Manet.

Driving/Transportation:

Unless you’re accustomed to driving on the European side of the road and feel comfortable driving along a cliff, we do not recommend driving in St. Lucia.  Our drivers, have been working with Caille Blanc Villa & Hotel for over 20 years and are expertly skilled on navigating the roads and handling excursions anywhere in St. Lucia.  

Drones:

Drones are generally prohibited for safety reasons.

Electrical/Wi-Fi:

All suites have both 220V England/European and US 110 outlets.  Each suite and the common areas of Caille Blanc Villa & Hotel also have their own Wi-Fi hub.  There is no Wi-Fi password needed.

Evening Dress Code:

Generally speaking, there is no place on our beautiful side of the island that requires a jacket for men or dressy clothes for women. Many an evening has been spent at Caille Blanc Villa & Hotel in what we call “tropical cool” evening wear.  A very light shawl for a woman could be appropriate for a cool night. Do not bring any expensive jewelry or vintage watches. Nice costume jewelry works perfectly.

Gift Shop:

There are a limited number of items made available for purchase including our logo white towels, logo beach bags, logo sunglasses and jewelry.  Please ask our staff for assistance.

Meal Plan(s):

If you purchased any of our meal plans your visit starts with lunch on your day of arrival and ends with breakfast on your day of departure.  There are no substitutions for the meal plans nor any reimbursement for unused portions.

All Inclusive: The best deal in St Lucia!!  Our all inclusive option includes all meals (our fabulous made to order breakfast, lunch, snack and dinner selections) and unlimited beverages served by the glass *PLUS* our special welcome gift on arrival. Champagne, wines sold by the bottle and some specialty liquors excluded. All inclusive starts with lunch, snack and dinner on your day of arrival – ends with breakfast on your day of departure. Two night minimum stay required. You must purchase for each night for the total length of your stay. Choose our all-inclusive option at check out on booking or in the Concierge section in the Manet App.

Meal Plan: The next best deal on the island – our signature breakfast, lunch, and 3 course dinner includes one wine, beer, rum punch or soda with lunch and dinner plus unlimited bottled water during your stay *NOT TO MENTION* our special WELCOME TOAST on arrival of Sparkling wine – starts with lunch and dinner on your day of arrival – ends with breakfast on your day of departure. Two night minimum stay required. You must purchase for each night for the total length of your stay. Check the meal plan box when booking or in the Concierge section in the Manet App.

Outside Guests:

As we are a small resort and we wish to ensure each guests privacy, other than when you are renting the entire Villa, outside guests may visit only for lunch or dinner with prior arrangement and reservations.  All non-resident guests must exit the property by 10pm. We do not allow visitors in any guest suite for your protection and safety nor are non-resident guests allowed to use our pool.

Parking:

If you choose to drive, we have a secured parking area available at no fee.

Room Service:

We provide room service for all meals on request for an additional fee – please place your order through our app Manet.

Security: 

We pride ourselves in ensuring the best experience for our guests.  Caille Blanc Villa & Hotel is staffed and monitored 24 hours a day. Albert one of our evening security guard has been with us for over 20+ years and in addition to playing a mean game of “farkel” (he’s happy to teach you this island game); he knows every square inch of our property and is a valuable resource.

Spa Services:

Our main masseuse, is Maria, who has been giving us wonderful Swedish massage for years. With a day’s notice through our App Manet, she will come to Caille Blanc Villa & Hotel to give you a massage, manicure or pedicure in your suite.

Staff:

We want each guest to feel at home  – each of our staff members wear shirts with their name and their services.  Please feel free to reach out to any of our staff members at any time during your stay with questions or requests.  Ernie is our Hotel Manager and Hilarius our Assistant Manager both will always be of service.

Suites:

Air-conditioning:  All of our suites have air-conditioning.  You may not need the AC since the fan located above the four poster bed should keep you quite cool at night; if you do, kindly shut off the AC unit when leaving the room. Since we’re in a delicate island environment, we want to refrain from overload on the electric equipment. Please leave the remote control for the AC in the room when you leave.  We recommend that you use the safari style nets around the bed when you sleep.

Bathrooms: Our suite bathrooms have blow dryers, shampoo, soap, conditioner and lotion.  We provide toiletries.  We recommend you bring sunscreen and bug spray.

Closets/Safe: Every suite has its own walk-in closet and electronic safe for your belongings and valuables. We are not responsible for your valuables and therefore encourage the use of the safes in each room.  Kindly lock the closet, safe and room when you leave.

Refrigerators:  In your room (sometimes the closet) this small refrigerator holds bottled water or your personal beverages.  There are certain mini-bar items available for an additional fee.

TV’s:  Each suite has a flat screen television which is connected to Netflix.

Water Conservation:  We ask that guests help us in saving our planet by saving water a particularly valuable resource in the tropical climate.  Please reuse bathroom towels when possible.  Towels left on the floor in the bathroom will be washed and replaced.

Tipping: 

We love our staff and hope you will too!  All tips are pooled because its the little things you may not know about that goes on behind the scenes that are just as important as who brought you that great drink.  Cash tipping is prohibited but tipping is encouraged at the end of your stay to add to the bill payable by credit card just enter the tip amount at check out.

Towels:

Towels are provided for use by our 65′ infinity pool and are in a basket.  If you require towels for the beach or an excursion there is a basket of towels at the exit of Caille Blanc Villa & Hotel.  Please do not take the white towels off property.  Please remember to return to the basket all towels taken on excursions or to the beach.

We are here to help you.  Please do not hesitate to contact us or any of our staff members during your stay.