Cancellation & Reservation Change Policy
Effective September 2026
Because Caille Blanc Villa & Hotel is an intimate six-suite boutique hotel, cancellations and changes have a significant impact on our ability to rebook accommodations. The following cancellation and reservation change policies apply to reservations made directly with Caille Blanc Villa & Hotel.
Cancellation or Postponement Requests
All requests to cancel, postpone, reschedule, or otherwise change a reservation must be submitted through our Cancellation/Postponement Request Form:
Cancellation/Postponement Request Form
Telephone calls, text messages, social media messages, or other informal communications do not constitute an official cancellation or postponement request.
Submission of the form does not automatically cancel or modify a reservation. Requests are subject to the terms of the rate and cancellation policy applicable to the reservation and are effective only after Caille Blanc Villa & Hotel confirms the cancellation or change in writing.
Individual Suite Reservations
Guests are responsible for payment for all nights reserved, regardless of their actual arrival or departure date. Early departures are not eligible for refunds or credits.
No-shows are responsible for the full value of the reservation.
Standard Rates
For cancellations received more than 60 days before the scheduled arrival date, the deposit will be refunded less a $50 per room, per night administrative/rebooking fee.
For cancellations or reservation changes received 60 days or less before the scheduled arrival date, the 50% deposit will be forfeited and the remaining balance of the reservation becomes immediately due and payable.
If Caille Blanc Villa & Hotel subsequently rebooks the cancelled accommodation for any portion of the original reserved dates, the guest may receive a credit of up to 75% of the room rate actually received from the replacement booking, not to exceed the amount originally paid for the applicable rebooked nights. Any credit will be calculated after the replacement stay has been completed and payment has been received by Caille Blanc Villa & Hotel.
Taxes, service charges, fees, food and beverage packages, transportation, excursions, and other add-ons are excluded from the rebooking credit. Any portion of the cancelled stay that is not rebooked remains fully non-refundable.
Non-Refundable Rates
Reservations booked at a non-refundable rate are non-refundable and non-transferable except as specifically provided under our Hurricane/Severe Weather Policy.
Flash Sales & Promotional/Discount Code Reservations
Unless the specific offer states otherwise, 50% of the reservation is non-refundable.
For cancellations or reservation changes received 60 days or less before the scheduled arrival date, the 50% deposit will be forfeited and the remaining balance of the reservation becomes immediately due and payable.
If Caille Blanc Villa & Hotel subsequently rebooks the cancelled accommodation for any portion of the original reserved dates, the guest may receive a credit of up to 75% of the room rate actually received from the replacement booking, not to exceed the amount originally paid for the applicable rebooked nights. Any credit will be calculated after the replacement stay has been completed and payment has been received by Caille Blanc Villa & Hotel.
Taxes, service charges, fees, food and beverage packages, transportation, excursions, and other add-ons are excluded from the rebooking credit. Any portion of the cancelled stay that is not rebooked remains fully non-refundable.
Christmas & New Year Holiday Reservations
Reservations that include any stay dates during the Christmas and New Year holiday period, December 23 through January 2, are non-refundable.
All deposits and payments made toward holiday reservations are non-refundable and non-transferable. Cancellations, postponements, date changes, early departures, and no-shows will result in forfeiture of all amounts paid, and any outstanding balance will remain due in accordance with the reservation’s payment schedule.
Holiday reservations cannot be rescheduled or credited toward a future stay, and the standard cancellation and rebooking provisions, including any credit that may otherwise be available if a cancelled suite is subsequently rebooked, do not apply to Christmas and New Year holiday reservations.
We strongly recommend that guests purchase comprehensive travel insurance to protect against unexpected illness, flight disruptions, weather events, or other circumstances that may prevent travel.
Rescheduled or Postponed Reservations
Requests to postpone or reschedule a reservation are not automatically approved and are subject to availability and the terms of the original reservation.
Unless otherwise agreed by Caille Blanc Villa & Hotel in writing, rescheduled reservations require full payment by the guest, and deposits are not automatically transferable to another stay.
Our cancellation policy applies regardless of the reason for cancellation, including illness, family emergencies, changes in personal circumstances, flight changes or cancellations, and weather conditions, except where specifically addressed by our Hurricane/Severe Weather Policy below.
We strongly recommend purchasing comprehensive travel insurance that provides appropriate coverage for trip cancellation, interruption, medical emergencies, flight disruptions, and other unforeseen circumstances.
Villa Takeovers & Group Reservations
Villa takeovers, whole-house rentals, group reservations, and reservations involving more than four suites are subject to the following cancellation terms:
120 days or more before arrival: A cancellation may qualify for a partial refund equal to 25% of the total booking value, subject to applicable cancellation and rebooking fees.
Less than 120 days before arrival: The 50% deposit is forfeited.
Less than 90 days before arrival: The guest or group is responsible for the entire cost of the reserved stay.
Individual guests participating in a group, villa takeover, or whole-house reservation are subject to the cancellation terms applicable to the entire group reservation and not the standard Individual Suite cancellation policy.
Hurricane, Severe Weather & Airline Disruption Policy
Weather conditions cannot be predicted, and Caille Blanc Villa & Hotel does not provide refunds due to rain, storms, hurricanes, flight delays, flight cancellations, or other weather-related travel disruptions.
If a verified severe weather event prevents commercial airlines from landing in Saint Lucia, affected guests may be permitted to reschedule their stay and apply the unused balance paid toward a future stay occurring within 365 days, subject to availability and any applicable rate difference.
This provision applies only when airline operations into Saint Lucia are prevented by the verified weather event and does not apply when a guest independently chooses not to travel or there is airline mechanical issues.
Third-Party Reservations
Reservations made through a third-party booking platform or travel provider, including Expedia, Airbnb, or another travel agency or booking service, are subject to the cancellation and modification terms of that provider.
Guests who booked through a third party must contact the booking provider directly to request a cancellation, refund, postponement, or reservation change.
Important
Cancellation terms are based on the rate and conditions in effect at the time the reservation was booked. Certain promotional, group, non-refundable, or specially contracted reservations may have different terms, and those specific booking terms will control if they differ from this general policy.
Caille Blanc Villa & Hotel reserves the right to apply the cancellation terms associated with the guest’s confirmed reservation.
Submitting a cancellation or postponement request does not guarantee a refund, credit, or change of dates. All requests are subject to the applicable reservation terms and written confirmation from Caille Blanc Villa & Hotel.