Reservations
Reservations

POLICY

FOUR STEPS TO FOLLOW BEFORE ARRIVAL:

1 – YOU MUST COMPLETE THIS FORM FOR EACH MEMBER OF YOUR PARTY PRIOR TO ARRIVAL: https://form.jotform.com/202091150803038

Amongst other things this form confirms that you will agree to the St. Lucian COVID-19 POLICY:

  • Passengers coming in to adhere to all protocols relevant to airport
  • All arriving passengers to be screened, including temperature checks
  • All arriving passengers must have a negative result from a PCR test done within 7 days of travel 
  • All symptomatic passengers to be isolated and tested.
  • All passengers who test positive for COVID-19 to be transferred to Respiratory Hospital for treatment and care at their cost.
  • Other passengers to be transferred to approved COVID-19 accommodation/ government quarantine site/home quarantine

2 – YOU MUST COMPLETE THIS FORM ON THE ST. LUCIA GOVERNMENT WEBSITE PRIOR TO ARRIVAL: https://www.stlucia.org/en/covid-19/travel-registration-form/

3 – YOU MUST SUBMIT A COPY OF YOUR NEGATIVE COVID-19 PCR TEST BY EMAIL TO:
TravelSaintLucia@gmail.com and cc to micho1309@gmail.com

4 – YOU MUST COMPLETE FAST CHECK IN ON OUR EDGAR APP AND UPLOAD A COPY OF EACH GUESTS NEGATIVE PCR REPORT PRIOR TO ARRIVAL.

Here’s some additional useful information:

Passport/Visas: please make sure your travel documents are in order. The Government of St. Lucia requires confirmation of a negative COVID test taken at a maximum 7 days before boarding any vehicle to St. Lucia. Passports must be valid for six months after arrival in St Lucia.

Taxi: You must use a registered taxi to arrive at Caille Blanc Villa & Hotel once you reach St. Lucia – you can arrange this through our Edgar App

Excursions: No travel is allowed outside of Caille Blanc Villa & Hotel unless authorized by the government and arranged through our team. Approved excursions are on our Edgar App.

Health: Our nurse will take your temperature two times a day and should it exceed 100.4 or should you or your companion show any signs of Covid you will be moved to quarantine quarters. Any stay required by you or your travel companions condition past your original intended stay will be billed to your credit card on file at 75% of the prior rate which shall include all meals. During this time, you will not be allowed to leave the suite and will be attended to by our house physician and nurse.

Social Distancing: You and your travel companion are required to wear masks in public areas and follow social distancing requirements on property.

Communication: You and your travel companion will use CBVH’s proprietary app for check in, payment, food ordering, and communication with staff when on property.

OPERATING AND PRIVACY POLICIES

Caille Blanc Villa & Hotel (“CBVH”) is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind. We also have the right to enter your room at anytime to perform maintenance or emergency services.

Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Management. Please report all spills and/or damages to the staff promptly.

COVID-19 Warning: We have taken enhanced safety measures for you, other guests and our team, and you are required to follow all posted safety regulations at CBVH. Failure to abide by these safety regulations will cause for an immediate expulsion from the property without any refund or remuneration. An inherent risk to exposure exists in any place where people are present. COVID-19 is an extremely dangerous disease which can lead to severe illness and death. Older adults and those with medical health risks are extremely susceptible. By visiting CBVH, you and your guests voluntarily assume all risks related to exposure of Covid-19. Please stay safe.

CBVH takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from hotel guests (referred to as “Guests”) as well as visitors to the CBVH properties, website, mobile App, and through email and social media sites and the way in which CBVH uses this information to better serve your needs.

This Privacy Notice has been adopted by the legal entities that manage and operate CBVH. Those entities include CBVH LLC and its direct and indirect subsidiaries and affiliates, and all of the separate and distinct legal entities that manage CBVH worldwide. References to CBVH throughout this Privacy Notice, depending on the context, refer collectively to those legal entities.

We may share certain of your personal information with: escrow agents, third party lenders and loan-servicing agents; a prospective buyer or investor in the event that we sell any business or assets; analytics and search engine providers that assist CBVH in the improvement and optimization of the website and our mobile App; our professional advisors and auditors; and local or foreign regulators, governments, courts, law enforcement and national security authorities.

You may advise the hotel if you do not want personal preferences shared. Where a third party is engaged by CBVH to provide services on our behalf, CBVH ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Notice. If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see How do we use our personal information) or that you are unable to make use of the services offered by us. After you have chosen to withdraw your consent CBVH may be able to continue to process your personal information to the extent required or otherwise permitted by law. If at any time you wish to exercise any of these rights, you can do so by emailing sales@stluciaheaven.com